Information

Frequently asked questions

Here we answer the most frequently asked questions in advance.

I have received a prescription from my doctor – what should I do with it?

Get in touch with us as soon as possible! Please use our contact form or call us directly. Firstly, because a prescription for persons with statutory health insurance is valid for 28 days from the date of issue, after which it is invalid. Prescriptions issued by the Employer’s Liability Insurance Association are valid for 7 days from the date of issue. And secondly, so that we can help you promptly with your complaints. 

Do I need to pay a co-payment?

Yes, if you are at least 18 years old and not exempt from the statutory co-payments, you will have to pay a surcharge of ten percent of the treatment costs plus ten euros per prescription to the practice where you fill your prescription. 

Can I be exempted from the co-payment?

You only have to make co-payments up to a certain burden limit in a calendar year. This is two percent of your annual gross family income. If you have a serious chronic illness, the limit is one percent. Collect your receipts and submit them to the health insurance fund. 

What should I bring to the treatment?

We ask you to bring x-rays and/or medical reports (e.g. from CT or MRI scans), if available, so that the therapists can get an accurate picture directly. In individual cases, you may need to wear sporty or comfortable clothing. Your therapist will inform you. If you are exempt from co-payments by your health insurance company, please show us the corresponding ID card. 

Will I always be treated by the same Therapist?

We try to find one therapist for a treatment series if possible.

What do I do if I can’t keep an Appointment?

For our patients, we always try to make our scheduling as efficient as possible. Therefore, a cancellation should only be made in urgent cases, but at least 24 hours before the treatment, so that there is an opportunity to offer the appointment that has become free to a patient on our waiting list. If you are absent from an agreed appointment without timely cancellation, we will be forced to charge you privately for the full amount of the missed appointment, as permitted by law. In your own interest, you should come on time, otherwise the treatment can only be carried out in a shortened time.

Who can write me a prescription?

Your family doctor, specialist or dentist can give you a prescription for physiotherapy.

Are there parking spaces nearby?

Yes, we have our own parking spaces directly in front of our practice, which is located in the inner courtyard, marked PRAXIS on the ground. If these are occupied, please do not park in the private car parks of other businesses, but use public car parks. Our premises are on the raised ground floor, so there are 5 steps to climb.

Network

Due to the cross-border nature of our work and the holistic approach of our practice, it is important to us that we offer the full range of services to every patient.

Individually tailored

The physiotherapist works together with the patient to prevent health disorders and to maintain, restore and improve functions and abilities. Based on the doctor’s diagnosis, the physical therapist prepares his findings. That means that he examines the patient to determine exactly when and where what kind of functional disorders or pain he/she has.

Symptoms and Treatment

First, the therapist takes an anamnesis, i.e. he collects information about the disease progress. Based on this, the therapist draws from the entire spectrum of physiotherapy and physical therapy (see Services) to improve, ease and eliminate the identified complaints. 

Therapy Concept

We offer you an individually tailored therapy concept!

No matter whether

  • the neck hurts and is chronically tense, 
  • the pain radiates into the buttocks, the leg or the arm, 
  • you are thinking of having an operation because of wear and tear or pain, 
  • you’ve had a trauma (an accident), 
  • you don’t know what to do after an operation, 
  • you want to prevent complaints and work preventively. 

This is exactly where the wheat separates from the chaff in therapy:

It is enormously important that classical physiotherapy, the complex field of physical therapy and the subsequent building up of stability, strength, coordination of the entire body, as well as regaining self-confidence perfectly harmonize with each other and are tailored to you. 

This type of holistic therapy can make it possible to avoid surgery and thus increase your quality of life in the long term. Our advanced training courses, which are geared towards this, allow us to draw from a wide range of treatment options. 

Please feel free to introduce yourself to us – together we will find the perfect solution for you. If you have any questions about physiotherapy/ physical therapy, please feel free to contact us by telephone on 0211 – 911 876 27 or by e-Mail, or make an appointment directly. 

News about health insurance

Currently issued prescriptions have a maximum of 28 calendar days from the date of issue to start. A prescription with 6 units for patients with statutory health insurance must be completed in 12 weeks. For prescriptions with more than 6 units, patients with statutory health insurance have 24 weeks.